Shipping

Thank you for visiting and shopping at Jillian Kate.Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 1-2 business days. Orders are not typically shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipment methods:   We primarily use USPS Priority or UPS Ground for all packages, but this can vary on occasion.

Shipment cost:  $5.95 Flat Rate Shipping for all orders.   This fee is waived for single orders totaling at least $75.

Estimated delivery time:  Typically 3-5 business days from ship date.  Please note that delivery delays can occasionally occur.

Expedited Shipping:  If you would like to receive your product sooner (including overnight or weekend delivery), please email us at sales@shopjilliankate.com to see if we can accommodate your request.   Please note that additional shipping charges will apply.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Shipment to P.O. boxes or APO/FPO addresses

Jillian Kate only ships to physical addresses within the U.S. (no P.O. boxes or APO/FPO addresses).  We do not ship internationally at this time.

 

Damages or Loss

Jillian Kate​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Return Policy

Our Return Policyprovides detailed information about options and procedures for returning your order.  Please note that orders cannot be cancelled or changed after being placed.