Return Policy

 

jilliankate.returnscenter.com

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for STORE CREDIT only. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

Damages or Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Return Process

To initiate a return or check on the status of a pending return, please click here:  jilliankate.returnscenter.com

After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the address provided.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $5.95 will be deducted from your return to cover shipping charges.

 

Store Credit

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

Exceptions

The following items cannot be returned: 

  •     final sale items  
  •     accessories  
  •     @ Home decor  
  •     shoes  
  •     lingerie  
  •     Gift Cards 

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, cigarette smell or stains of any kind will be accepted.   

 

Questions

If you have any questions concerning our return policy, please contact us at: returns@shopjilliankate.com